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Eric N
1 reviews | Active since Jan 2019
22 Jan 2019, 13:53
Disappointed with Vodacom Fibre
I have recently signed up for the 20Mbps fibre deal, with interim LTE access (free for a month) until the fibre infrastructure is installed. Recent, meaning in 2019, specifically on the 3rd of January 2019. After 3 weeks, there is still no internet. I've logged 3 calls with the customer service desk on ********** , each time there is a service request generated and the job is then closed after a few days and yet there's still no internet on my side. Quite tired of this now as it seems like things will only be sorted after the free month of LTE access is over, or I will be billed for internet access that does not exist.
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Vodacom's replyOfficial
22 Jan 2019, 14:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2019, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Eric N's updateReviewer Update
26 Jan 2019, 13:13Received a call from a Vodacom representative on the afternoon of the 22 January 2019 to advise that my internet issues will be resolved as soon as possible. Still no internet or feedback from Vodacom subsequent to the call.
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Eric N's update26 Jan 2019, 13:13
Reviewer Update
Received a call from a Vodacom representative on the afternoon of the 22 January 2019 to advise that my internet issues will be resolved as soon as possible. Still no internet or feedback from Vodacom subsequent to the call.