DISAPPOINTED WITH VODACOM

I had just recently well to be precise took a LTE router contract with Vodacom in June 2025 the router worked then would kick out, I would call in and do the ridiculous requests by the consultants who assisted me which which are, switch the router on and off,take out the sim card and wipe it then rest the router and plug it in again. It worked then again since last week Thursday the router stopped so I done all the ridiculous requests again but this time the router is not working yet Vodacom deducted their R499 monthly fee with no problem and I have been a customer for many years but this time around I must say I'm disappointed on all levels. So for the second time I tool the router into the vodacom store on The Bluff in Durban and the female IT tech advised that the router is not working and it had to go for repairs which will take 7 -21 days. My money is deducted with no problem but no back up router to assist me whilst this new component is sent in because I work from home. No care in the world. I called in Vodacom customer care again today, which the staff in the vodacom store said I should call in to complain then I get told I must call the Bluff vodacom store for a Job number which they did not give before leaving because I asked the female IT Tech she said she has all my details so not to worry. Nowi am trying to call the store because the consultant is poke to after dialing 082 135 said I must get a job number. Why all the run around for a new component thatsupposed to be operational a dnocompensation to me who has towait for 7 -21 days. Do I tell my boss look this is the story with Vodacom and my router but I am to still be paid a full salary waiting on vodacom who nicely deducts their money timeously. I am so furious but control my language to the best 9f my ability. I am so disgusted and highly disappointed with Vodacom. Don't sell reject or faulty items to customers who have to pay over a 36 month period and then for a few weeks it only works and give me the run around. It's pathetic.