Disappointed with Vodacom

I have a business contract with Vodacom and regret the day that I signed up for wireless . I have had endless problems , it works for about 2 weeks in a month then crashes 😡 on Sunday I called customer care a gentleman by the name of Joseph was extremely helpful but after that zilch I got e mails with a reference no telling me that a field engineer has been appointed to the case , still nothing . No positive response to date. I’m still waiting for somebody to call me back but I don’t think I’m going to hold my breath . I called again today and was put thru 4 different people and then whoever the last person was just cut me of after editing for 20 mins . After sakes service is appalling. Hopefully after this somebody will reach out to me . I know I will be billed for a full month although my services hadn’t been operational. No apology no explanation nothing