Disappointed with vodacom

Once again vodacom has gotten on my nerves. Since last week Tuesday (15 Oct 2019) there has been no or VERY weak reception here at our place in Cato ridge (20/10/2019). Like I said before this is a regular occurrence and is really ****** annoying. I mean we are paying more than other networks charge and still receive pathetic service. I'm surprised I'm still using vodacom. Another thing is I have to keep calling their call center to complain about small things that should be sorted out automatically, like airtime going missing, I called to find out that why has my airtime being used since I opted for no out of bundle data and I was told that the system updated and took everyone of the out of bundle lock, no sms was sent to warn customers that this has happened. Also for the competitions or goals they set, the reward does not come through and you have to call the call center and only then will they sort out the issue. The thing is if you don't call nothing would be done. Sometimes calls don't come through and no missed calls show nor a sms to say that there was a missed call. Last time I wrote a review vodacom texted me saying that an operator would soon call to assist me...but there's No reception... The amazing thing is that when we leave our premises and drive for less than a km away it's as if there's nothing wrong with the reception, as if only by our place there isn't reception. Really disappointed. Another thing is the vodacom app is REALLY annoying to use as it glitches and takes long to load. You guys really need to buck up and improve.