DM
Dumisani M
1 reviews | Active since Sept 2020
02 Sept 2020, 12:31
Disappointed with Vodacom
I was migrating from Red VIP contract to a top-up contract. Somehow during the transition my number was deactivated and it is still not active. I cant receive and or make calls for the past 28 hrs. Call center is not helpful, my matter cannot even be escalated to management. I am helpless, nobody has access to reactivate my number. I am very disappointed with Vodacom. they should get away with this thing of using agents for complicated matters.
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Replies (3)
Vodacom's replyOfficial
02 Sept 2020, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
Dumisani M's updateReviewer Update
02 Sept 2020, 14:35I hope this issue will be resolved today
DM
Dumisani M's update02 Sept 2020, 14:35
Reviewer Update
I hope this issue will be resolved today
DM
Dumisani M's updateReviewer Update
03 Sept 2020, 10:30The above matter has been resolved
DM
Dumisani M's update03 Sept 2020, 10:30
Reviewer Update
The above matter has been resolved