1 reviews | Active since Jan 2012
Disappointed with the service
<p>Called vodacom customer retentions centre to cancel my contract which expires month end of August and also to cancel another one that was inconviniently added to my profile and spoke a guy called S'busiso and I introduced myself to him gave him my ID number and the guy sounded like he was bored and he made me hold for 20 minutes and then dropped the call on me. I called again and spoke to a lady called Mercy and she also did the same thing, just made me to hold for 20 minutes and then I dropped the call because she wasn't attending to my query.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
This issue is still ongoing and now I have been billed for the contract that was supposed to have been closed in August already and when I call their retentions and legal department they tell me that I have to submit another cancellation which I will be billed for this month again. Here I was thinking that the matter was resolved but I guess it was just a cover up. I am more disappointed with Vodacom service than I have ever been, can someone with high authority call me and sort this issue once and for all because I'm tired of calling every single time just to end up fighting over the phone with an advisor. I have paid the money that they wanted and now I just want to get this matter sorted out once and for all
This issue is still ongoing and now I have been billed for the contract that was supposed to have been closed in August already and when I call their retentions and legal department they tell me that I have to submit another cancellation which I will be billed for this month again. Here I was thinking that the matter was resolved but I guess it was just a cover up. I am more disappointed with Vodacom service than I have ever been, can someone with high authority call me and sort this issue once and for all because I'm tired of calling every single time just to end up fighting over the phone with an advisor. I have paid the money that they wanted and now I just want to get this matter sorted out once and for all
This issue is still ongoing and now I have been billed for the contract that was supposed to have been closed in August already and when I call their retentions and legal department they tell me that I have to submit another cancellation which I will be billed for this month again. Here I was thinking that the matter was resolved but I guess it was just a cover up. I am more disappointed with Vodacom service than I have ever been, can someone with high authority call me and sort this issue once and for all because I'm tired of calling every single time just to end up fighting over the phone with an advisor. I have paid the money that they wanted and now I just want to get this matter sorted out once and for all
This issue is still ongoing and now I have been billed for the contract that was supposed to have been closed in August already and when I call their retentions and legal department they tell me that I have to submit another cancellation which I will be billed for this month again. Here I was thinking that the matter was resolved but I guess it was just a cover up. I am more disappointed with Vodacom service than I have ever been, can someone with high authority call me and sort this issue once and for all because I'm tired of calling every single time just to end up fighting over the phone with an advisor. I have paid the money that they wanted and now I just want to get this matter sorted out once and for all