jK
jennilee K
1 reviews | Active since Jan 2013
18 Jul 2023, 08:30
Disappointed with the fibre
Requested the fibre to be moved 6 times this year. The initial request was over a year ago. Each time they just close the request. The fibre latency is not good but the speed line was increased. No feedback, no one contacts me and nothing gets done.
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Vodacom's replyOfficial
18 Jul 2023, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jul 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team