SS
Sithembiso S
1 reviews | Active since Feb 2019
09 Apr 2026, 08:27
Disappointed with services
I am so disappointed with Vodacom Online. I app**** for a contract phone on the 30 March 2026 and received an sms that a call will be made within 24hrs. No call was made within the time. I got a missed call a few days later from the online team however they never called back. Only to receive another sms on Tuesday 7th April 2026 stating a call will be made within 24hrs with a new reference number. I tried to call the online ***4 I couldn't go through since I am not yet a Vodacom subscriber.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Apr 2026, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2026, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2026, 11:53Dear Sithembiso , Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your application was unsuccessful as you do not meet our credit requirements. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2026, 11:53
Official
Dear Sithembiso , Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your application was unsuccessful as you do not meet our credit requirements. Regards Consumer Website Team
Best regards,