Disappointed with Service and Lies from Consultant

I write this with disappointment, 2 issues which I was advised incorrectly and I now want to bring it to your attention because of the issue I face currently.<br> So, when I upgraded my contract, I was told the Lumia 535 is dual sim and I wanted Nokia, so, I took this offer, now to realize that the consultant **** to me as I went to get this checked and it is not dual sim - utterly disappointed as one of my requirements was a dual sim phone - so, Vodacom employs ***** for staff.<br> <br> Then, this I did not want to bring up but I will not and I apologize for only mentioning now - the phone was not in a sealed box and the consultant **** to me that it is a brand new phone.<br> Again, I did not want to bring this up - but there were marks on the sim area which showed that a sim was inserted and now the phone is switching off on its own.<br> You can view the footage at the Vodacom Cresta store - the box as opened and I did not open it.<br> <br> I am quite disgusted now that I found out the phone is not dual sim and I am lodging this complaint.<br> I would like the matter attended to and let me know how it will be resolved, plus subscriptions was R149 and I upgraded on 30 Apr, why am I charged new tarrifs?