1 reviews | Active since Dec 2016

30 Jun 2015, 17:16

Disappointed with S5 Body Glove covers

I bought a Clownfish Bodyglove cover for Samsung S5 from Vodashop on 17 June. It was a pearl colour along the edge. It did not even last a week (the edges started to come loose). A rep from Bodyglove (who happened to be in the store at that time when I went back) then said the Vodacom shop could replace it for me at no charge, but they must take the till slip as proof. However, the new one (with black edges) happened to do the same the same day I got it. I went back and was told they had no more stock of any S5 covers (except flip covers which I don't want) whatsoever, so could not replace it for me. I was told they would contact me when they receive new stock and that I should keep the one I got now until they receive new stock, but to no avail. The replaced cover is now even more damaged, due to me having to wait until they receive new stock. How is it possible to only have ONE type/brand cover for the S5 and only one stock on hand (they have a lot of flip covers)??<br> <br> I am dissatisfied with Vodacom and Bodyglove and won't buy from there again, as I don't want to risk my phone being damaged due to a poor quality protect or poor service from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2015, 08:32
Official
Hello Crishell,

Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team