Disappointed with online Upgrade still a month upgrade not sorted

<p>I phoned on the 05th of May and spoke to Ashely to do an upgrade for myself and my husband.</p> <p>Upon delivery they only delivered the package with only the sim, and had I know I would not have signed the reciept. I called Vodacom online the same day of delivery(10 May) and Ashely said that he will arrange for pick up. On the 12th Ram called to confirm delivery for my husbands number and I told them not to deliver as it was the wrong order(sim only no mobile). I called again on the 12th, 15th and 26th of May to find out about pick and eventually on the 26th I was told that I have to send an e-mail to the ********** and thank Goodness for Kendell who assisted me with arranging the pick up and the tracker number for me to track down. The parcel was picked up on the 29th. I called Vodacom during the pick up and Ashely promised to call me back on Thursday once the reversal was done and we can re-do the upgrade process. I called back on Thursday afternoon and he said that the issue was excalated to the IT department as he was having problems with reinstating the order. He called me back on Friday and we confirmed the order and on the 05th June I called back as I had not received any call or sms for confirmation of the order and afater our conversation was done i received the sms. Now yesterday I ws in a meeting from 08:30 until 12:15 I missed their confirmation call and I called them back at 12:29 and again at 13:35 and was told that someone from confirmations will call me back(which they never did). I called back after 16:00 and was told that my order was incomplete/cancelled and was put to upgrades department where Olympic redid the order and he told me that my husbands number and my number has been upgraded and delivery will be done on Thursday. I have just checked on their website today under upgrade, I put in my number and it told me that these are the phones which I can upgrade too. When I checked my husbands number his was upgraded.</p> <p>My number: ********** </p> <p>My Husdbans number: ********** 847</p> <p> </p> <p>Can someone help me solve this problem as I am paying for this services and mind you I love Vodacom, but the service I have gotten thus far is complete *******. It does not take a month to sort out an upgrade.</p> <p> </p>