Disappointed with how my matter is being handled

Good day

I took a contract late last year with Vodacom. It was a 24 months 2 TB home Wi-Fi and upon taking my contract, was told that I can migrate to a lower data which is one terabyte if 2 TB is too much. Now that I have been spending a maximum of 50 GB on a monthly , that was confirmed by Vodacom Customer Care. Wow actually I was paying 599 for 50 GB for like four months if not mistaken and now I’m like where is the rest of the data going to? LOL I was told that is being carried over to the following month, there comes my question carried over to who? Clearly not to me as I’m not even using more than 50 GB monthly. I’m definitely paying for the data that I am not using in this case, the network is terribly bad, videos are bluffing and I still have to pay the 660 for the service that I’m not receiving. That took me back to the day when I took my contract, and I was like why don’t I just migrate to one terabyte unfortunately I was told that there is a cancellation fee of over R1000 which I was never informed about. And I believe if I was told by the sales person on that day, I was never gonna take the contract so basically I was *******.At this point I am financially strained and trying to cut all the unnecessary costs. I am writing this with a very painful and bleeding heart, for the fact that I was taken pillar to post with my matter and with no one actually assisting accordingly. I requested to be transferred to the cancellation department whereby I would like to cancel my contract unfortunately the lines are too busy.

Then again this morning I received a bank notification that Vodacom has deducted 660 Rands from my account which I was not aware of, I had to phone Vodacom to enquire and I was told that it’s an annual increase which I felt it’s so unfair because I was not notified of this. I got so angry that how come such a huge increment without my knowledge, it happens that Voda sales person made a typing error here with my email address, and that is absolutely not my mistake. hence I did not receive the notification of increment. I’m so disappointed you know I’ve been using Vodacom for almost 20yrs if not 21 yrs and now I feel like I am being ******..,,,