HE
Haroon E
1 reviews | Active since Jun 2014
26 Jul 2023, 17:31
Disappointed with App support
The android app homescreen widget stopped working on the Vodacom app. This has been going on for a few weeks already now. I have contacted app support and always only get the automated response. The app has not been fixed yet. The homescreen widget is IMPORTANT to me. It is sad that such a big organisation cannot get a simple issue resolved.
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Replies (2)
Vodacom's replyOfficial
27 Jul 2023, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2023, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jul 2023, 12:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2023, 12:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team
Best regards,