TT
Tyrone T

1 reviews | Active since Sept 2018

13 Sept 2018, 10:57

Disappointed, will get a contract elsewhere next time

It's getting really annoying when every time I call you guys with an issue, I get given a different number and now I am being called to be told I have an overdue amount(NOT THAT ONE OF MY ISSUES HAVE BEEN RESOLVED!!), despite the fact that I only got the phone last Tuesday, have had issues since then, and my debit date is only supposed to be on the 27th.

I am on the wrong plan, so it's the wrong amount you are looking for me to pay first of all, as I am somehow on Flexi 165 or something when it should be Smart XS+ (From your Red Hot Deal Huawei P20 lite - when it was R299, I see the price has since changed; of which I got 2), my free once off data just disappeared (The wrong amount, 5gb instead of the advertised 10gb) and none of the numbers I have called thus far has been able to help me with absolutely anything at all.

0
Replies (2)
Vodacom
Vodacom's reply13 Sept 2018, 11:03
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

TT
Tyrone T's update20 Sept 2018, 11:52
Reviewer Update
Dear Vodacom Consumer Website Team Was contacted by you after my complaint previously and informed that devices would be collected, however I was only called by the courier to confirm collection, and not contacted by Vodacom to be told what what happens next. Can I now consider this contract cancelled and start the purchase over? Kind Regards, Customer