EH
Emaan H

1 reviews | Active since Dec 2022

17 Dec 2025, 15:02

Disappointed, wasted money and time!

So now where do I begin. ³ This is the SECOND Review I'm doing for vodacom is 2 WEEKS! You guys can't be serious honestly. I've been so excited for this phone and you guys have just ruined everything. My issue from last week was escalated and I finally thought I was going to get help but once again I'm so disappointed. I was told that I just need to port my mtn number to vodacom which I did on Saturday and got a confirmation that it's been done to deal with last weeks issue. But low and behold once again nothing is done right. The port was infact not done and I'm still using my mtn sim card. I go into the vodacom clearwater store and I'm told my number can't be ported into vodacom because it was once a vodacom number. I have spent so much money for the phone,the screenguard, the cover, driving up and down to vodacom and my time out of my day for people to say they going to help but I just keep getting challenges apone challenges. I am jumping hoops left right and centre like a ******. Vodacom claims everything is easy, let me tell you the easiest part was them taking my money.

0
Replies (2)
EH
Emaan H's update17 Dec 2025, 15:13
Reviewer Update
The shocking part is no one from vodacom cares of they lose your business. The staff tell you to cancel the contract because you have 14 days to return everything.
Vodacom
Vodacom's reply18 Dec 2025, 06:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team