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Wensel V

1 reviews | Active since Mar 2022

18 Mar 2022, 07:05

Disappointed Vodacom User.

Good day,

My name is: Wensel Vink. Job number: ***5.

I would like to lay a complaint against Vodacom, regarding my device that's been at the repair shop since the beginning of the year going back and forth for the past almost 4 months the problem still persists. I'm very unhappy with vodacom and the way they are treating me, telling me they will get back to me and not for fulling of what they are telling me. I here by are not going to pay my device any longer. How can Vodacom expect me to pay for something for that is not in my position for the past 3 months now, it's very unfair and I'm very disappointed in Vodacom. I would like Vodacom to treat this matter as a matter of urgency.

0
Replies (6)
Vodacom
Vodacom's reply18 Mar 2022, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Mar 2022, 11:44
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our repair team for further assistance. Kindly allow our team to investigate and provide feedback. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team. 

Best regards,

WV
Wensel V's update18 Mar 2022, 12:49
Reviewer Update
Vodacom has been investigating my query for the past 3 months now. What I want to know is, What is Vodacom going to do regarding my account? I've been paying for n brand new device for for almost 4 months now, it's R2000 of what I'm just giving away to Vodacom. It's unacceptable.
Stop telling me Vodacom is investigating my query and start doing something about it. I'm losing money and my patience now with Vodacom.
WV
Wensel V's update24 Mar 2022, 09:40
Reviewer Update
It's been more than a week now!! Still nothing has been done from Vodacom side!!
Vodacom
Vodacom's reply01 Apr 2022, 08:27
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our repair team for further assistance. Based on the feedback provided, our team dispatched the replacement unit to the store. Kindly follow up with the store manager for further assistance. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,

WV
Wensel V's update01 Apr 2022, 09:19
Reviewer Update
And still nothing has been done from Vodacom side😡, and in the meantime I must pay my vodacom account.
One thing is for sure I'm not renewing my contract at Vodacom again. Useless