1 reviews | Active since Jul 2011
Disappointed!!! Vodacom forgot customer service!
<p>I ordered a new cell online but the cell was not delivered the next day (as advertised on their website). In fact, it was delivered 6 days after the order was placed, even after I had constantly called vodacom to check up on the delivery. After I received the phone I logged a query with regards to the late delivery (on 29/08/2016) because the online service letter (received with the phone) promises to credit a full month's subscription if the device is not delivered the next day. I've called Vodacom on numerous occasions and even emailed with no response. I have to call them every time and they don't even have the decency to call me back or provide any type of update. When I called again today, I was transferred once again from the one person to the next who can't even assist me because somehow it's always the new system's fault... Ridiculous!!! I was really not expecting this bad service from Vodacom, especially seeing as I've been a loyal customer for about 11 years now. I'm really disappointed! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
After adding this complaint, vodacom sorted my query within 24 hours which is amazing (I was so shocked)! My account was credited (as per the online promise) but when I looked at my statement, I found that suddenly my account was in arrears and I'm being charged with R 85,09 connection fee (online advertises free sim and connection) as well as an invoice of R119, 70 (which I can't find on my online account and no-one at vodacom can give me answers as to what was charged on this invoice). Since yesterday, I've been transferred from 1 section to the next (customer service, accounts, online sales, online after sales, supervisors) yet no-one is able to assist me. The last person I spoke to in accounts (this morning) said the system is offline (***)!
I can't believe this. It's from one problem to the next!
I'm also getting sms's and auto mated calls from Vodacom stating my account is in arrears yet Vodacom does debit order.
I'm so tired of Vodacom now! I don't have time for this! And why do have to use hellopeter to get a response from Vodacom? REALLY BAD CUSTOMER SERVICE!!!
After adding this complaint, vodacom sorted my query within 24 hours which is amazing (I was so shocked)! My account was credited (as per the online promise) but when I looked at my statement, I found that suddenly my account was in arrears and I'm being charged with R 85,09 connection fee (online advertises free sim and connection) as well as an invoice of R119, 70 (which I can't find on my online account and no-one at vodacom can give me answers as to what was charged on this invoice). Since yesterday, I've been transferred from 1 section to the next (customer service, accounts, online sales, online after sales, supervisors) yet no-one is able to assist me. The last person I spoke to in accounts (this morning) said the system is offline (***)!
I can't believe this. It's from one problem to the next!
I'm also getting sms's and auto mated calls from Vodacom stating my account is in arrears yet Vodacom does debit order.
I'm so tired of Vodacom now! I don't have time for this! And why do have to use hellopeter to get a response from Vodacom? REALLY BAD CUSTOMER SERVICE!!!