Disappointed Vodacom customer

Vodacom Cellphone insurance has the worst customer service. I had my claim approved on the 08/03/2023. I still don’t have my new phone. I have been contacting Vodacom cornubia mall and I have been contacting the call centre for 2:days now and there is no feedback. I use my phone for business and I am loosing money without a phone but they do not care. First they do not have the phone in stock and then I agreed to rake the phone they have and pay the difference but apparently it’s against there rules. We have been leasing with Wendy since 09/03/2013 and still no joy. She is apparently waiting for the phone recording to hear what the agent told me and the consultant at vodacom cornubia. This is totally unacceptable and very bad customer service.