Disappointed Vodacom Customer

We have been Vodacom customers for about 20 years, went have been to the Cape Gate store many times to renew contracts. Two weeks ago we went to renew 1 of our contracts and ordered two pairs of Galaxy airbuds, and were told as there was stock it would take up to 3 days to arrive at the store. 4 days later I went to check and were told again it would be a couple more days. A couple days later, checked again and still not arrived. 3rd visit (2 weeks after the order placed) went to check again and only 1 pair had arrived. I am extremely disappointed with the information given and the lack of communication from the sales man John. MC, another sales consultant, was the only one who was upfront and able to help and gave us the 1st airbuds and he wont even earn any commission on the deal. Communication and being honest with ur loyal customers is of utmost importance.