1 reviews | Active since Feb 2018
Disappointed Vodacom Customer
Vodacom has been my preferred network for the last 10 years, but I honestly think it's time for change.
The new app is TERRIBLE, I do not know how it passed Quality, it has so many glitches? I mean trying to buy R49 Data with R60 airtime left and it tells me that I do not have enough airtime?
It's so slow, and you need to go into your "VodaPay" app and then open your "My Vodacom" to buy data? Why not just make one straight forward app?
If your data is depleted, why not just send your customers a notification saying that you are out of data? This was working a couple of years ago. Is someone trying to reinvent the wheel?
Guys, you have all the resources in the world, please try and fix these things, you will be losing thousands of customers if this continues, furthermore your rates are disgusting compared to the other networks.
Send me an email address so that I can forward the evidence of this issue happening again. Unfortunately, you have already closed the ticket for some reason. How does your customer complaints get measured? By how many tickets you close? Or by how many problems you actually solve?
Send me an email address so that I can forward the evidence of this issue happening again. Unfortunately, you have already closed the ticket for some reason. How does your customer complaints get measured? By how many tickets you close? Or by how many problems you actually solve?