Disappointed upgade
<p>2014 I upgrade online and everything went well, I decided to upgrade again online in Jan'17 and just had the worse experience.</p> <p>1st the deal advertised was blue s7 edge with free tablet for R599 a month.... there is no stock of this deal since November</p> <p>So I'm told my choice is to change to the s7 or pay R100 more every month for a s7 edge in a different colour to the advertised deal... which I already felt was really understand fair as its not my fault you still advertising something you can't provide....</p> <p> </p> <p>2nd...Then when my phone is delivered I'm charged just under R2000 for the deal? Why not one can tell me and when I first call about the charge the call centre tell me not to worry about as its not on the system.... but come the 1st of Feb it's debited off my account.... log a call get a notification sms call closed but no correspondence on what the outcome of the call was.</p> <p> </p> <p>3rd the sim cards given with the devices aren't marked or activated and try to get help activating them via call centre is a mission .... eventually organised a simple stop for my number but still have organized the free tablets cards activation as I don't get through to activations department.</p> <p> </p> <p>4th the upgrade deals airtime isn't loaded on 1st of the month and after logging a call for it to be loaded just more problems.... </p> <p> </p> <p>I now have a double charges on my account for the month as well and a set up charge for the tablet that isn't set up?</p> <p> </p> <p>And the data service and caller ID that I had on my account was deactivated..... for what reason ?</p> <p> </p> <p>I wish I never upgraded my account at all so disappointed.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
No Contact as yet?
No Contact as yet?
