Disappointed unresolved issue

I have never experienced such bad service from Vodacom as I did these past two weeks. The have failed to resolve my internet being down issue. I know not why they handle such issues lightly, now one is forced to pay more from one's porkets and they take their time to resolve issues. I know that the will respond by saying a consultant will get on contact with me,that has never happened in the past two weeks I had to call in and still no luck. This is really disappointing