DL
Darren L
1 reviews | Active since Oct 2019
01 Oct 2019, 11:38
Disappointed service
I had a contract with Vodacom for four years, and a subscriber for nine years, I decided to end the contract when it expired in May 2019.
But they did not update my details with the Bureau and at the Bureau it shows that I'm still paying them every month. I contacted them in August 2019 for a settlement letter as this was effecting my affordability. I was told to wait 48 hours. NOTHING RECIEVED. Contacted again the following week and told to wait 48 hours. In September 2019 I contacted them twice and told to wait 48 hours for a settlement letter. Absolutely ridiculous and very disappointing service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2019, 13:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Oct 2019, 13:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply07 Oct 2019, 13:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team