Disappointed service

Purchase a phone with value of R30 000, got ****** today and with a little peace atleast we know the phone is insured because we made sure to confirm this with agent before walking out store if phone is covered,who can still afford to walk with a phone with that high value out of a store without having it insure,we inform her we have our own insurer with discovery but she re assured we can go with ease after the back and forth an cancelling of contracts because there was a miscommunication with back department via phone of clarification of what package we would like we were 3 times approved, we went back a few times instore and second time charged a whole different amount...Now after all the back an forth we finally got the phone and agent made sure that everything is sorted..We understand when the ink is dry that is a legal binding contract but to sell a client a device knowing the value, even other retail companies would make sure their customer is aware of the biggest concern ti's to advise that your phone is not covered specifically for theft it's a water damage or breakage cover..I guess it's as long as sale is made Vodacom scores what happened to really giving proper customer service especially when products is of high value .