KK
Karina K

1 reviews | Active since Mar 2015

03 Feb 2021, 08:27

Disappointed , Poor service, Lies

I got a new sim contract at Vodacom, 10GB for R169. I was told that I will be able to transfer that data to my other sim card that I use, because I do not want to lose and change my number. It has been 7 months, I keep on paying for it, but I am not able to transfer te data , meaning that I can not use the data that I am paying for at all, and I must then still buy data every month for my actual number. Everytime I phone vodacom or go to a vodacom store, they tell me that they will sort it out, yet nothing has happend.

Vodacom was also supposed to move my contract of my number that I use, from my Father to me, and that has also not happend yet, even thought they assure me that it has been done.

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2021, 09:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team