KK
Karina K
1 reviews | Active since Mar 2015
03 Feb 2021, 08:27
Disappointed , Poor service, Lies
I got a new sim contract at Vodacom, 10GB for R169. I was told that I will be able to transfer that data to my other sim card that I use, because I do not want to lose and change my number. It has been 7 months, I keep on paying for it, but I am not able to transfer te data , meaning that I can not use the data that I am paying for at all, and I must then still buy data every month for my actual number. Everytime I phone vodacom or go to a vodacom store, they tell me that they will sort it out, yet nothing has happend.
Vodacom was also supposed to move my contract of my number that I use, from my Father to me, and that has also not happend yet, even thought they assure me that it has been done.
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Replies (1)Vodacom's replyOfficial
03 Feb 2021, 09:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 09:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
