Disappointed over and over again by Vodacom

What is going on with vodacom. I've had past experiences with being unable to recharge but then I just went on my banking app and never complained. But this is now ridiculous. I couldn't buy airtime yesterday and had no service. I was left stranded as my car broke down and I had no source of communication. I was with my kids stranded on the Freeway and was unable to recharge. I must say after being a customer for so many years I'm so disappointed in vodacom. You just keep messing up and don't care. All you do is apologize but sometimes that's not enough especially when you continue to disappoint your loyal customers. Or is it that you just don't care as you have many other customers. I still can't recharge and still can't check balances or contact customer care I even tried the new ussd codes. It's just useless paying for nothing. Being exploited.