SR
Suhana-Nepaul Raidoo
1 reviews | Active since Dec 2017
04 Jan 2021, 11:06
Disappointed once again
So I previously complained about Vodacom adding a contract cover without my consent and I was reimbursed for this by means of data.
However, I received an SMS stating this has been activated once again! Without my consent!
On top of it all, I agreed to bundles being loaded on my account however I am being billed for this twice! Also, my total owing is twice as much because Vodacom has not debited me for December.
Where is the communication Vodacom??? You just do as you please.
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Replies (1)Vodacom's replyOfficial
04 Jan 2021, 12:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 12:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
