Disappointed once again

Thank you again VODACOM for reminding me how frustrating it is to pay for a service you NEVER can expect from you! Done upgrade today was told new sim will be active in 2 hours. Not 2 to 24 hours, 2! Guess what at 18h24 still not done and NO instructions was given for amy sim swop! Well done!!!! Why am I paying YOU so much and I get PATHETIC SERVICE! Upgrade was done just after 10h00 this morning and I know for a fact a SIM SWOP NEVER takes so long to activate!