Disappointed loyal Vodacom customer

CAUTION!!! Purchases or upgardes done ONLINE is a nightmare. Vodcom did an online upgrade for me on the 11th July 2022 and an sms was sent for the delivery on the 15th July. I waited until 16:55 and called Ram who informed me that Vodacom hasnt signed off on it i would have to wait till the following week. I then called on 18th to arrange for a third party to receive the device which they informed that it would take 3 days. Then 5 days later they informed me that the third party arrangement was not done and there was no record of my call on the 18th and i had to start from scratch with the arrangement. The level of incompetence is beyond me. I have been a customer with Vodacom for close to 20 years and this is the treatment I receive. Im very dissatisfied and disappointed. I in turn told them to cancel everything. Online is supposed to be a convenient way of purchasing but not with Vodacom. They behave asif Vodacom is the only network available. I am done with them.