Disappointed loyal Vodacom customer
I have been a vodacom client for more than 10years now with a great contract record I can't believe how the service has changed. I have not ever considered changing networks as much as I have the past couple of times I have had to deal with the service department. Lies empty promises and almost 5 months later after doing my part emailing, calling still no fibre connection. It has been very disappointing to say the least. I have waited for weeks on calls that needed to be returned and still nothing. Your customer service has been the most frustrating to a loyal Vodacom customer.
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Replies (3)
Vodacom's replyOfficial
22 Sept 2019, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2019, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
26 Sept 2019, 09:36It's been more than 3 weeks and no response from Vodacom I have been calling sins 11 September where I spoke to Shamier who asked me to email, take pictures and go through so much trouble just to not get back to me and tell me that the order had been placed back on hold, I then called back on the 17th where I spoke to Chantal that promised me she would call me back the following day after she had activated the account for me it's the 26th and I'm still waiting on her call. I called her back the following day as she requested with a time and everything and she was to busy to take my call and once again never called me back. Yesterday the 25 I called again spoke to ***leen that promised me the supervisor would call me back no call back was made and this morning a team leader Brandon promised to call back I'm still waiting this has been a the most unprofessional way to deal with your clients I have been running back and forth trying to get this fibre line connected and Vodacom has shown absolutely no interest. I cancel my previous WiFi line and has been sitting with no WiFi for 3 weeks due to Vodacom’s empty promises.
I'm at a point where I feel like changing networks due to the lac of untreated to your loyal customers.
No one has tried making contact with me regarding this matter and it's been seriously frustrating.
I'm at a point where I feel like changing networks due to the lac of untreated to your loyal customers.
No one has tried making contact with me regarding this matter and it's been seriously frustrating.
's update26 Sept 2019, 09:36
Reviewer Update
It's been more than 3 weeks and no response from Vodacom I have been calling sins 11 September where I spoke to Shamier who asked me to email, take pictures and go through so much trouble just to not get back to me and tell me that the order had been placed back on hold, I then called back on the 17th where I spoke to Chantal that promised me she would call me back the following day after she had activated the account for me it's the 26th and I'm still waiting on her call. I called her back the following day as she requested with a time and everything and she was to busy to take my call and once again never called me back. Yesterday the 25 I called again spoke to ***leen that promised me the supervisor would call me back no call back was made and this morning a team leader Brandon promised to call back I'm still waiting this has been a the most unprofessional way to deal with your clients I have been running back and forth trying to get this fibre line connected and Vodacom has shown absolutely no interest. I cancel my previous WiFi line and has been sitting with no WiFi for 3 weeks due to Vodacom’s empty promises.
I'm at a point where I feel like changing networks due to the lac of untreated to your loyal customers.
No one has tried making contact with me regarding this matter and it's been seriously frustrating.
I'm at a point where I feel like changing networks due to the lac of untreated to your loyal customers.
No one has tried making contact with me regarding this matter and it's been seriously frustrating.
's updateReviewer Update
26 Sept 2019, 09:39I'm at a point where I feel like changing networks due to the lac of interest Vodacom shows to their loyal customers.
's update26 Sept 2019, 09:39
Reviewer Update
I'm at a point where I feel like changing networks due to the lac of interest Vodacom shows to their loyal customers.