Disappointed Loyal Vodacom Customer

I dont do these types of things as i understand customer service, but Vodacom Online has left me with no choice. I have been with Vodacom for most of my life and according to your telesales staff i am a "loyal Vodacom Customer". Apparently not... On 14 August 2019 i placed an order via Vodacom Online for the Samsung Galaxy A70 on the Smart Top Up M+. This deal included the Samsung Pulse New Gear Sport Aluminius Silver watch. It has been more than a month now that i have been struggling to get my upgrade sorted. Everytime i phone, because vodacom does not get back to me, i am told a different story. They have agreed to create the deal especially for me but this has been almost 2 weeks ago. I want this sorted now.