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janeke.russell janeke.russell

1 reviews | Active since Jul 2016

28 Jan 2026, 15:09

Disappointed loyal customer

If I could I would not even give them one star.

After 15 years of paying my account on time they simply just reject my request and right to upgrade due to being under debt review even though I had previously upgraded while under debt review. Everyone just pulls up their shoulders and its sorry we cant help you.

The threat of cancellation does not even fase them and why would it they have many clients and wont even miss my monthly fees.

Its sad that a once trusted brand has become the source of so many peoples complaints and frustration when it come to a network provider. I will be cancelling my account asap and would never recommend anyone to use Vodacom as their service provider

0
Replies (1)
Vodacom
Vodacom's reply29 Jan 2026, 07:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team