Disappointed loyal 25 year Vodacom client

I have been a loyal Vodacom client for the past 25 years and have always been satisfied with their service.

In December 2025, I received a call advising that my Red800 contract amount would be reduced from approximately R5,600.00 per month to just below R5,000.00 per month, with a small data increase included.

However, instead of a reduction, my monthly charge has now increased to just over R6,000.00.

I am extremely disappointed by this outcome, as it directly contradicts what was communicated to me. This feels like a clear misrepresentation, and it has negatively impacted my trust in the service I have supported for many years.