CM
Cheryl-lee Mayhew

1 reviews | Active since Apr 2015

17 Feb 2026, 08:34

Disappointed Long term client - Daylight *******

My contract expired in July last year, i have been with Vodacom on contract for over 10 years and i only upgrade and renew my contract when i require a new device which is often between Jan and March the following year. This time around Vodacom has been harassing me to renew another 2 year contract threating me with higher fees for refusing to sign up for another 2 years. i have always gone on a month to month at no extra charge however this time around i am being told if i don't sign up for another 24 months they will continuously increase the charges on my account making being on month on month no longer feesable. SERIOUSLY Vodacom??? Now we enforce higher billing to force clients into renewing contracts. In all my years with Vodacom i have never heard of this but you insist on telling me you have always operated your business in this way. it is ridiculous and daylight ******* especially in todays economy.

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Replies (3)
Vodacom
Vodacom's reply17 Feb 2026, 13:36
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Feb 2026, 15:21
Official
Dear Cheryl-lee,

Kindly be advised that we were not able to make contact with you, the number you have provided just goes straight through to voicemail.

Can you please make sure that you have removed us from your spam folder or on true caller.

 Alternatively, please call 082135 for any further assistance.


Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Feb 2026, 15:07
Official
Dear Cheryl-lee,

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.


Regards
Vodacom Consumer Website Team

Best regards,