Disappointed is still a nice way to decribe what I am feeling!!!!

Our Wi-Fi has been off since 12FEB22 and Vodacom has been no help at all. (No surprise there) They have proven themselves ***********, absolutely no loyalty to their customers and they cannot even take responsibility for their own mistakes. It is always Vumatel they blame, but Vumatel actually pitches up and try their best, but each time it is proven to be Vodacom.

Vodacom keeps sending Vumatel to fix a problem that Vodacom has caused and when I called Vodacom today, they again said that the problem is with Vumatel, but the Vumatel technician came to the house on the 25th and tested everything and found out that the mistake was done by the vodacom technician that came to the house on the 21st as when he fixed the IP address problem he set the settings incorrectly to 5G, therefore the Wi-Fi is not working. That same technician was also advised that I am paying for 50mbps, but only pushing 30mbps and he said he will log a fault for us as he tested it himself and it only gave him 30mbps. This fault was never logged.(Again, no surprise there) In other words, how long have I been paying for 50, but only getting 30??

I called Vodacom on the 26th to log the call to come fix their mistake on the settings and spoke to Lela, which by the way was the only helpful agent in your entire call centre and I spoke to a bunch of them. She sent an email to managers and requested assistance. I called again yesterday the 28th to follow up on when the technician will be coming and the agent could not tell me, only that there was a call logged. This morning I called again and the agent did not know head from toe and told me I should know that the technicians work on availability.

Why should I wait for availability if vodacom technicians made a mistake with the settings instead of fixing the problem?? It is the 1st of March with no time frame of when they will fix the problem, but hell, when my money hit my account, they had no problem deducting the full amount for a service they could not provide and still can't.

Then above all, whenever Vodacom decides that they are available to fix their mistake, I will have to call them again to beg for the money for the weeks I had no Wi-Fi, which the billing account just advised me that I will not get my money paid back to me, but I will get credit back on my account. WHO THE HELL IS PAYING FOR ALL THE DATA I HAD TO BUY WHILE VODACOM WAS NOT AVAILABLE TO FIX THEIR MISTAKE???

This is my second complaint since the issue started on the 12th and nothing has been done regarding my 1st complaint and I have no faith that this one will make any difference.

I am writing this complaint so that people and companies currently shopping for a new network can make their decisions based on how Vodacom really treats their loyal clients for almost 15 years as to what the sales reps are promising when they pitch their sale. I personally feel that the sales pitch Vodacom gives you and what you actually get from them are 2 different things. There is no CARE in customer care. Why even bother calling it that.