1 reviews | Active since Jun 2016
Disappointed in vodacom's service on upgrades online
I am very disappointed in the service received online for a upgrade;
Not once did they tell me that the upgrade is not the same as The Vodacom instore upgrade;
I thought I was getting the one as per the Vodacom shop Iphone X for R999 (75 minutes, 200mb data and 200 sms) with 1 GB data pm x 24 = But my contract is not like that and I am very disappointed since I was expecting the same.
If I had known that I was not getting the same I would have gone into vodacom shop. I think I should rather take my service to Cell C.
I spend a lot by vodacom and am a single parent. Kind Regards
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)