Disappointed in vodacom's service!

More than 3 months ago I got the Samsung s21+ from the vodacom 4u store in cresta centre.

We unboxed and partially setup the phone in store.

I took the phone home. When I put it on it began overheating within 5 minutes of me using is.

I immediately turned it off and called the store the following day.

I was told to bring the phone in that day which I did.

The consultant also felt the phone and confirmed that is was extremely hot!

I told her that I did not want the phone - she should not process the contracts. The day before I wanted to take an iPhone and they sales people of the store assured me that the Samsung would NOT overheat.

I have had this problem with every samsung I have owned.

They talked me out of the iphone and said I should take the samsung instead.

Ashley, the consultant helping spoke to her manager and he said that he could not change my contract the phone needed to go in for testing, despite the 7 day out of box failure!

It was sent in to the vodacom technicians and they said everything was fine.

I told Ashley that I was not happy and refused to collect the device.

My phone is still at the vodacom store and I am paying for the contract at present.

Ashley spoke to the people that work for Samsung and they confirmed that the phone is over heating and that there are many come backs with this phone.

I am not willing to pay such a big amount of money for 3 years for a phone that has already given a problem even before I have started using it. According to vodacom there is nothing wrong with the phone. If I take it home and after a month or a year I have the same problem I will have lost my out of box failure guarantee!

I have been a loyal customer of vodacom for more that 15 years.

I spend a decent amount of money monthly as I have several contracts and I do expect better service.

I am sure another service provider would gladly take up the contracts if vodacom is unable to give quality service.

I have called the store numerous times. I contacted head office and they too say they sent the phone to vodacom technicians for testing and found no fault and can not do anything to help, I should collect the phone as is from the store!

They might not be able to find the fault but the phone was overheating on 2 separate occasions with both myself and with consultant of the store.

I am very unhappy with the level of service I am receiving.

I am truly disappointed and I hope that you will be able to help me remedy this situation.