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Nadia C

1 reviews | Active since Nov 2018

26 Nov 2018, 07:38

Disappointed in Vodacoms black friday and vodacom online system!

Im really dissapointed in Vodacom's black friday/cyber monday! I took out a new contract online 10gb data with the samsung tv. When I did this there was still 17 deals left. I completed all the steps until the screen where they state a consultant will contact you. I did not take down the reference as I had confidence in vodacoms systems. I waited to be contacted, assuming they were busy. Later friday afternoon I took it upon myself to phone to arrange the delivery only to find out there is nothing on the system!! What a dissapointment!!

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2018, 09:12
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply26 Nov 2018, 09:51
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, we have advised accordingly. 
 
Regards 
Consumer Website Team