Disappointed in Vodacom South Africa!!

After being a loyal vodacom customer for most of my life I have noticed that their services has dropped immensely!! After having troubles with them for over 6 months for a upgrade that wasn't supposed to take place they still went and did the upgrade and now trying to cancel that is the biggest issue with that being said I also have a contract with them for a laptop and now that the laptop charger needs fixing they apparently can not assist with repairs as they claim they just the service provider and I must contact the manufacturer directly!! Never have a experiences bad service and really not happy with how vodacom has been downgraded!!!