Disappointed in Vodacom Service

I am writing to express my deep disappointment with Vodacoms service regarding a Black Friday deal that I purchased. I ordered a 55inch TV and Wifi from them, and for over a month, I was in constant communication with their online team, eagerly anticipating the delivery of my device.

To my utter dismay, after waiting for so long, I was informed that the deal had been cancelled because it was a Black Friday deal and that deal it is no longer available. I find this completely unacceptable. If the deal was not going to be honored, I should have been informed immediately, not kept waiting and hopeful for over a month.

To add to the frustration of this, I was contacted by the courier company Skynet to say that they will be delivering, I waited 2days and nothing was delivered with absolutely no communication from them or Vodacom. I contacted Vodacom to let them know i am waiting on skynet.

Who gave them the right to cancel this order and not compensate with another device or anything, not even informing me that they have cancelled my order.

The experience with Vodacom has left me feeling extremely let down, and I urge Vodacom to address this issue and drastically improve their customer service to prevent others from going through the same frustration.

Sincerely, Mrs Tongo