Disappointed in Vodacom

I have been a client of Vodacom for nearly 30years. I have complained with the vodashop about our reception in our area and was told to put up an extra antenna at my own cost. Our phone calls drop because of the bad reception. Lately we have a problem sending out emails to gmail accounts. The vodashop in Vredenburg has tried to help us but no joy. They gave us a phone no for the vodacom help centre and they logged a request as well. I even tried to talk to the help centre but the service I received was unacceptable, I was told they could not verify me as some of the questions was not answered to her satisfaction. I requested to speak to a manager when she told me she would send the manager a message to contact me, still awaiting this call!!! I was told by this lady that their was no more FREE emails. What is so upsetting is that we get hundreds of junk emails stating you have won this and that from Woolworths,Vodacom and various others yet vodacom cannot stop these emails but they CAN stop my outgoing emails. Very, very poor SERVICE!!!! Being with them for such a long time it seems they don't care about customer service anymore it's all about MONEY.