Disappointed in Vodacom

I was called on 28/11/2022 by a Vodacom consultant advising me that I qualify for a router that gets plugged into a wall and that 32 people in the house can connect to it and that the data is unlimited, it is a 36-month contract, and I will be paying R299 monthly for the three years. I told her I was interested in the offer; she did the necessary checks and advised that it was approved no pro-rata amount will be deducted and that Ram will deliver the device by the 2nd of December for the latest. I did not receive a notification and Ram never delivered the device, when I did a follow up now with Vodacom, I was told that the contract was cancelled and that I should now go to the stores to apply again or wait 3 months to apply online again. I am very annoyed at this moment and very disappointed with the feedback from Vodacom, I have been a loyal customer of Vodacom for 15 years, never skipped a payment not even during the covid period. I think the time has come to join another Service provider.