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Ahmed D
1 reviews | Active since Jun 2025
25 Jun 2025, 16:31
Disappointed in Vodacom
Despite fully settling two Vodacom lines on January 8th, 2025, at Vodashop Phoenix Plaza (KZN)—and retaining the numbers by porting them to MTN—I've been subjected to persistent harassment from MBD Recoveries. For months, they've called me multiple times a week regarding a supposed debt. Even after providing concrete proof of payment via numerous emails, they've failed to acknowledge that no money is owed.
Now, I've received a TSL Legal demand for this same "debt," which is completely unfounded. As a loyal Vodacom subscriber for possibly more than 15 years, I am extremely disappointed by this entire ordeal.
Ahmed
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Ahmed D's updateReviewer Update
25 Jun 2025, 16:37As mentioned above, to my understanding, i do not owe Vodacom, MBD Recoveries or TSL Legal anything. I have proof of payments to prove it.
I hope this doesn't affect my credit rating!!!
I hope this doesn't affect my credit rating!!!
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Ahmed D's update25 Jun 2025, 16:37
Reviewer Update
As mentioned above, to my understanding, i do not owe Vodacom, MBD Recoveries or TSL Legal anything. I have proof of payments to prove it.
I hope this doesn't affect my credit rating!!!
I hope this doesn't affect my credit rating!!!
Vodacom's replyOfficial
26 Jun 2025, 08:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jun 2025, 08:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
