Disappointed in Vodacom
I have recharged airtime and data on my phone the past days and it didn’t last for more than 5min. I first loaded R12 then R5 and they both disappeared. I then got data in advance and that also disappeared. I called Vodacom customer care service and was sent to Tobi the automated response service and it couldn’t answer my problem.
I am highly disappointed with it and I am worried if I load airtime or data that I will lose it again..
Regards Khanyisa Tshabe
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
17 Dec 2021, 07:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2021, 07:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team