KS
Karen S
1 reviews | Active since Nov 2018
30 Dec 2020, 15:55
Disappointed in vodacom
I have been a loyal client of Vodacom for many many years yet very disappointed with their coverage of late and when my contract was up 4 renewal I didn't even want to renew my contract however I eS contacted by vodacom n assured everything would be better. I went to upgrade. My Sim was lost when I did the upgrade and had to do a Sim swap. I did the sim swap. Which I had 2 pay for. I have had endless problems with the sim swap which wS done on 23rd and I still can't connect or get onto my internet banking which is connected to that number. I am very disappointed and frustrated. I have phoned vodacom more than 5 times
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Replies (2)
Vodacom's replyOfficial
30 Dec 2020, 17:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Dec 2020, 17:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Karen S's updateReviewer Update
31 Dec 2020, 09:26I am still wating for someone to contact me. Sim swap still not working and I can't access my banking. Vodacom can rest assured I will not be doing any more business or upgrades with them. As my contracts expire I will be canceling. This is not the service a loyal client or any client for that matter deserves. I had to phone once again thus morning to be told they still busy with it
KS
Karen S's update31 Dec 2020, 09:26
Reviewer Update
I am still wating for someone to contact me. Sim swap still not working and I can't access my banking. Vodacom can rest assured I will not be doing any more business or upgrades with them. As my contracts expire I will be canceling. This is not the service a loyal client or any client for that matter deserves. I had to phone once again thus morning to be told they still busy with it