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Anina L
1 reviews | Active since Dec 2017
03 Mar 2020, 10:50
Disappointed in Vodacom
Firstly my debit order does not go off, and I call the Customer Care line (135) to be put through to an Accounts department, who does not answer calls. I get disconnected and Vodacom calls back and no-one can tell me why the debit order didn't go through. I go to a Vodacom shop after the call is done, only to be told that maybe I shouldn't make the payment and rather call Accounts. Okay, so by this time I'm really not happy as Vodacom gives people over fairly quickly (and I don't need that now). Today I tried calling both 135 and *** about 10 times each, and it doesn't even ring!!! I'm really not happy as I just want to pay something that should've been deducted from my account in the first place...
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Replies (4)
Vodacom's replyOfficial
03 Mar 2020, 12:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2020, 12:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Anina L's updateReviewer Update
04 Mar 2020, 08:42Tried to avoid being given over to debt collectors and bad ITC report, and therefore made own eft payment yesterday after calling the customer care line (had NO contact from Vodacom after receiving their reply).
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Anina L's update04 Mar 2020, 08:42
Reviewer Update
Tried to avoid being given over to debt collectors and bad ITC report, and therefore made own eft payment yesterday after calling the customer care line (had NO contact from Vodacom after receiving their reply).
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Anina L's updateReviewer Update
04 Mar 2020, 15:25Since I made a payment and again tried calling the Accounts department, no-one has attempted to email or call me. My balance has been amended and now an added amount! I am fuming but will not be one of those people who shout at others over the phone!!! Next step...Complaints department I guess...
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Anina L's update04 Mar 2020, 15:25
Reviewer Update
Since I made a payment and again tried calling the Accounts department, no-one has attempted to email or call me. My balance has been amended and now an added amount! I am fuming but will not be one of those people who shout at others over the phone!!! Next step...Complaints department I guess...
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Anina L's updateReviewer Update
05 Mar 2020, 13:09Still no call, no, instead, I KEEP CALLING THEM. This already ticks me off. Since this post I've called Accounts department - keeps disconnecting and saying "call ended" before it's even rung; I've made an EFT payment only to be penalised TWICE now for account being an arrears; I've gotten through to Accounts only to basically be told that I need to prove I had money in the account and made the payment, oh, and they cannot do anything about the penalty!!! I refuse to pay something that I am not responsible for, tried to fix (even though not my mess) and feel like I need to start invoicing for my wasted time! Very unhappy and disappointed.
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Anina L's update05 Mar 2020, 13:09
Reviewer Update
Still no call, no, instead, I KEEP CALLING THEM. This already ticks me off. Since this post I've called Accounts department - keeps disconnecting and saying "call ended" before it's even rung; I've made an EFT payment only to be penalised TWICE now for account being an arrears; I've gotten through to Accounts only to basically be told that I need to prove I had money in the account and made the payment, oh, and they cannot do anything about the penalty!!! I refuse to pay something that I am not responsible for, tried to fix (even though not my mess) and feel like I need to start invoicing for my wasted time! Very unhappy and disappointed.