Disappointed in Vodacom!

Vodacom Westgate lying to their customers and making **** promises ro their customers. Really very unhappy with the service which I received from Westgate Vodacom. I went to upgrade my cellphone contract about two months ago. I asked the consultant whether I can add on a Samsung gear 2 watch with the contract. He said yes it will not be a problem at all and promised that he would put in the order on Monday because that's when they do all their orders. We asked him to please let us know as soon as the order is placed and when we can we expect to receive the watch, where he promised he will. A few days went by and I heard nothing from him. Decided to call in and discovered that he never placed the order like he promised to do. The person I spoke to on the phone then promised that they would place the order and call us back the following day before they close. Same story...never called. One of their consultants then told us to call Key West to get the watch from them..which we did only to hear that we are not allowed to take out a watch their if my contract is at Westgate... when we told this to Westgate..the consultant suddenly changed his tune and said oh yes we are not actually allowed to do it that way. My husband then called Westgate and spoke to the assistant manager which then said that they are on backorder and can't say how long this will take, we then asked to speak to someone who can actually help us where they transfered us to a woman called Tracey. She promised us she will do it as soon as we are done speaking.... AGAIN nothing happened. We went to the Vodacom shop where we heard from a man called Kevin that they are discontinued but they can still offer me the Samsung Watch 42mm (the new ones that came out now). We asked that they then go ahead and add that one which he promised and Kevin also said that we don't have to worry they will definitely do it because it was a mistake on their side so it is a guarantee that I will receive this watch... again nothing happened. We went back and the consultant who helped us the first time said he was waiting for us, and he is going to place the order. He showed us the deal on his computer and asked me to choose between the 42mm and 46mm. I was SO excited. The same consultant called me in this week and said sorry but he has to be honest, he can't actually give me the deal because it had to be when I took out the contract (which I did on the day) and if I want it I need to settle my contract and then take out a new one again...which makes it more expensive. Vodacom Westgate and their *********** staff will never see me again!