LA
Lizaan A
1 reviews | Active since Apr 2020
13 May 2025, 16:03
Disappointed in Vodacom
Why do you continue sending me invoices for my Vodacom contract which I cancelled on the 26th of April 2025 and settled the account in full? Why should I now pay by the end of May 2025 for a full month if I did not use data or airtime this month + I cancelled the contract for both contract numbers
I also requested Vodacom to keep both contract numbers as prepaid, when I called in yesterday I was said that the number still appears as contract? How is this possible when I got an email stating that the numbers was converted to prepaid and my query has been closed?
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
14 May 2025, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2025, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LA
Lizaan A's updateReviewer Update
20 May 2025, 10:37Any update on this?
LA
Lizaan A's update20 May 2025, 10:37
Reviewer Update
Any update on this?
