LA
Lizaan A

1 reviews | Active since Apr 2020

13 May 2025, 16:03

Disappointed in Vodacom

Why do you continue sending me invoices for my Vodacom contract which I cancelled on the 26th of April 2025 and settled the account in full? Why should I now pay by the end of May 2025 for a full month if I did not use data or airtime this month + I cancelled the contract for both contract numbers

I also requested Vodacom to keep both contract numbers as prepaid, when I called in yesterday I was said that the number still appears as contract? How is this possible when I got an email stating that the numbers was converted to prepaid and my query has been closed?

0
Replies (2)
Vodacom
Vodacom's reply14 May 2025, 08:04
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
LA
Lizaan A's update20 May 2025, 10:37
Reviewer Update
Any update on this?