Disappointed in the Vodacom Greenacres Manager!!

Experiencing a very bad customer experience at the Vodacom Greenacres shop, has led me to loose faith in Vodacom and I lost all my confidence in the service provider.

That said, I particularly refer to Daniel, the Branch Manager of Greenacres Vodacom shop in the Greenacres Shopping Centre. I tried on many occasions to get him to attend to a lost cellphone claim but he is never available.

Everytime when I visit the store and request to speak to him , he is always either doing Stocktake, on leave or out of the store. It gave me the impression that he is either avoiding me or refuse to speak to me yet he always apologize but never want to speak to me in person.

I feel very disappointed in him and think he is not a benefit for the brand whatsoever for the brand.