CB
Craig B

1 reviews | Active since Oct 2022

01 Oct 2022, 05:06

Disappointed in the conoany I love

I took out a contract at the shop at Woodhead shopping centre, opposite pick n pay. Firstly it took the guy over an hour to get it done. I took the a53. Samsung. I was told it comes with 20gigs a month. I WAS NOT TOLD that I would have to spend R300 to bit the head for the charger. And I WAS NOT TOLD that it doesn't support headsets. Now a month later I'm checking my data balance and it says to me I'm on a 500meg a month bundle. So what am I paying R359 a month for. Is vodacoms policy not that THE PHOBE IS FREE on the contract anymore. 500meg and 50mins and 50dns a month that comes with the contract apparently, I can buy for R213 a month using ussd. So what is R359 getting me. I want an upgraded phone that supports headsets st no extra charge. I want my R300 refunded as I was not told about the charger head at POS, and I want 20gigs a month included in my contract. Btw I was not given a copy of my contract.

0
Replies (4)
CB
Craig B's update01 Oct 2022, 05:08
Reviewer Update
Disappointed in a company I love
Vodacom
Vodacom's reply01 Oct 2022, 13:29
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

CB
Craig B's update03 Oct 2022, 12:09
Reviewer Update
As expected, I'm still waiting for someone to call me
***
Not expecting a call but fuggit let's see
CB
Craig B's update04 Oct 2022, 12:21
Reviewer Update
Please can you contact me after 2pm this afternoon
Thanks